Refund Policy
This refund policy outlines our general refund guidelines. However, please note that specific refund policies and procedures may vary depending on the platform (Shopee or Lazada) through which you placed your order. For detailed information, please refer to the respective platform's terms and conditions and refund policies.
1. Perishable Goods
Due to the perishable nature of our products, we cannot offer refunds or exchanges once an order has been placed and shipped.
2. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service immediately. We may require you to provide photographic evidence of the damage.
If the damage is verified, we will assist you in filing a claim with the respective platform (Shopee or Lazada). Please refer to the platform's specific refund policies for more information.
3. Order Cancellation:
All order cancellations must be processed through the respective platform (Shopee or Lazada) according to their specific policies and procedures.