Privacy Policy

We collect the following information when you use our services:

Order Information: When you place an order on one of our platforms (Shopee or Lazada), we collect information such as your name, delivery address, phone number, and email address. This information is necessary to process your order and fulfill our contractual obligations.

Payment Information: We do not directly collect your payment information. Payment processing is handled by the respective platforms (Shopee or Lazada) according to their own privacy policies.

Customer Communication: If you contact us with a question or concern, we may collect your name, email address, and the content of your communication.

Platform Data: Depending on the platform you use to place your order (Shopee or Lazada), we may receive certain information about you through their APIs. This information may include your user ID, username, and platform-specific data.

We use your information for the following purposes:

• To process your orders and deliver your products.

• To communicate with you about your orders and provide customer service.

• To improve our services and offerings.

• To comply with legal and regulatory requirements.

We may share your information with the following third parties:

Shopee or Lazada: We may share your order information with the platform where you placed your order to fulfill your purchase.

Shipping Carriers: We share your name and delivery address with shipping carriers to deliver your order.

Service Providers: We may use third-party service providers to assist us with our operations, such as customer service, marketing automation, or data analysis. These providers will only have access to the information necessary to perform their services and are obligated to protect your information.

You have choices regarding your information:

Accessing Your Information: You can request to access, update, or delete your personal information by contacting us at jlfrozenfoodmy@gmail.com.

Platform Settings: You can manage your privacy settings on the platforms you use to place your orders (Shopee or Lazada).

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if necessary.